Changes / Gusto / All customers are unable to use our chat option for support.

Gusto: Critical incident: All customers are unable to use our chat option for support.

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: All customers are unable to use our chat option for support.
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2024-10-17 14:35 UTC
AddedResolved time#5
Before: not present
After: 2024-10-17 16:08 UTC
AddedAffected components#6
Before: not present
After: Chat System
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue. For support, please request a call through the Support tab of your Gusto account.
AddedUpdateidentified#8
Before: not present
After: The issue has been identified and a fix is being implemented.
AddedUpdatemonitoring#9
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#10
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Critical incident: All customers are unable to use our chat option for support. (this change)Major incident

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