# Gusto: All customers are unable to use our chat option for support.

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-10-17 14:35 UTC · Resolved: 2024-10-17 16:08 UTC · Duration: 1.6 h
- Updates: 4 · Affected components: Chat System
- [Vendor status page: https://stspg.io/k5hqp03ywhgy](https://stspg.io/k5hqp03ywhgy)
- [Company: Gusto](https://rewindex.com/company/gusto.md)

## Summary

Gusto’s Chat System outage prevented all customers from using support chat, with critical impact. It started at 2024-10-17 14:35 UTC and was resolved at 2024-10-17 16:08 UTC, lasting 1 h 32 min. Gusto implemented a fix and directed customers to request a call through their account’s Support tab during the outage. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-10-17 14:35 UTC: We are currently investigating this issue. For support, please request a call through the Support tab of your Gusto account.
- **identified** 2024-10-17 15:57 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2024-10-17 16:01 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2024-10-17 16:08 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-10-17 14:35 UTC: [Critical incident: All customers are unable to use our chat option for support.](https://rewindex.com/change/i646cc3afec8edf.md)


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Canonical: https://rewindex.com/company/gusto/incidents/2jn0h7lxlgy0 · Markdown: https://rewindex.com/company/gusto/incidents/2jn0h7lxlgy0.md · JSON: https://rewindex.com/api/v1/companies/gusto/incidents/2jn0h7lxlgy0 · Generated 2026-10-18T12:43:24.510Z