Gusto: We appreciate your patience as we are experiencing longer than anticipated wait times
Part of an outage event
AWS outage, Sep 18, 2023 · 29 vendors, 29 incidents
Gusto’s incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +20 min vs the first vendor naming AWS)
Swipe sideways to see the whole diagram.
Mermaid source
flowchart LR
root["AWS<br/>own incident not archived"]:::inferred
h1["Within an hour<br/>3 vendors, 1 blamed AWS<br/>Dagster, Snowflake, Vanta"]:::blames
root --> h1
h4["1 to 4 hours later<br/>7 vendors, 5 blamed AWS<br/>Amplitude, Temporal Cloud, Coralogix, Confluent +3"]:::blames
root --> h4
me["Gusto (this incident)<br/>posted +20 min"]:::me
root -.->|"same window"| meFull event: timeline, evidence and all vendors →
Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.
Affected components: Chat SystemPhone SystemEmail System
Timeline of updates
- identified
The issue has been identified and a fix is being implemented.
- resolved
This incident has been resolved.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).