# Gusto: We appreciate your patience as we are experiencing longer than anticipated wait times

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-09-18 18:27 UTC · Resolved: 2023-09-18 19:23 UTC · Duration: 56 min
- Updates: 2 · Affected components: Chat System, Phone System, Email System
- [Vendor status page: https://stspg.io/zs7tjg90hp9c](https://stspg.io/zs7tjg90hp9c)
- [Company: Gusto](https://rewindex.com/company/gusto.md)

## Part of an outage event

- [AWS outage, Sep 18, 2023: 29 vendors, 29 incidents](https://rewindex.com/events/2023-09-18-aws)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +20 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>3 vendors, 1 blamed AWS<br/>Dagster, Snowflake, Vanta"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>7 vendors, 5 blamed AWS<br/>Amplitude, Temporal Cloud, Coralogix, Confluent +3"]:::blames
  root --> h4
  me["Gusto (this incident)<br/>posted +20 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **identified** 2023-09-18 18:27 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2023-09-18 19:23 UTC: This incident has been resolved.


---
Canonical: https://rewindex.com/company/gusto/incidents/gzmlnb956rfs · Markdown: https://rewindex.com/company/gusto/incidents/gzmlnb956rfs.md · JSON: https://rewindex.com/api/v1/companies/gusto/incidents/gzmlnb956rfs · Generated 2026-10-19T23:16:44.040Z