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Gusto: Most users are unable to access their Gusto account

Impact: criticalStatus: resolvedStarted Resolved (21 min)3 updatesSource: stspg.io (opens in new tab)
Summary

Most users were unable to access their Gusto accounts in a critical incident affecting Payroll, Benefits, and HR. It started at 2023-05-03 21:23 UTC and lasted 21 min, resolving at 2023-05-03 21:44 UTC; Gusto reported implementing a fix at 21:33 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Payroll, Benefits, HR

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gusto profile · Recent Gusto incidents · Markdown · JSON