Changes / Gusto / Most users are unable to access their Gusto account
Gusto: Critical incident: Most users are unable to access their Gusto account
Summary
Most users were unable to access their Gusto accounts in a critical incident affecting Payroll, Benefits, and HR. It started at 2023-05-03 21:23 UTC and lasted 21 min, resolving at 2023-05-03 21:44 UTC; Gusto reported implementing a fix at 21:33 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Most users are unable to access their Gusto account
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2023-05-03 21:23 UTC
Before: not present
After: 2023-05-03 21:44 UTC
Before: not present
After: Payroll, Benefits, HR
Before: not present
After: We are currently investigating this issue.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Most users are unable to access their Gusto account (this change) Most users were unable to access their Gusto accounts in a critical incident affecting Payroll, Benefits, and HR. It started at 2023-05-03 21:23 UTC and lasted 21 min, resolving at 2023-05-03 21:44 UTC; Gusto reported implementing a fix at 21:33 UTC. | Major incident |