# Gusto: Critical incident: Most users are unable to access their Gusto account

**Summary:** Most users were unable to access their Gusto accounts in a critical incident affecting Payroll, Benefits, and HR. It started at 2023-05-03 21:23 UTC and lasted 21 min, resolving at 2023-05-03 21:44 UTC; Gusto reported implementing a fix at 21:33 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-05-03 21:23 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/ykx0ym8frxxs](https://stspg.io/ykx0ym8frxxs)
- [Company: Gusto](https://rewindex.com/company/gusto.md)
- Versions: before (none: first archived) → after incident\_version:228/z9wbbgbqg2m4@d1072f97d930
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Most users are unable to access their Gusto account
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-05-03 21:23 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-05-03 21:44 UTC
```

**6. Added: Affected components**

```diff
+ Payroll, Benefits, HR
```

**7. Added: Update** (investigating) · 2023-05-03 21:23 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2023-05-03 21:33 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2023-05-03 21:44 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-05-03 21:23 UTC | Critical incident: Most users are unable to access their Gusto account (this change) | outage |

All Gusto changes: [timeline](https://rewindex.com/company/gusto/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7d940d21c2ad2b · Markdown: https://rewindex.com/change/i7d940d21c2ad2b.md · JSON: https://rewindex.com/api/v1/changes/i7d940d21c2ad2b · Generated 2026-10-18T02:55:10.515Z