# Gusto: Most users are unable to access their Gusto account

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-05-03 21:23 UTC · Resolved: 2023-05-03 21:44 UTC · Duration: 21 min
- Updates: 3 · Affected components: Payroll, Benefits, HR
- [Vendor status page: https://stspg.io/ykx0ym8frxxs](https://stspg.io/ykx0ym8frxxs)
- [Company: Gusto](https://rewindex.com/company/gusto.md)

## Summary

Most users were unable to access their Gusto accounts in a critical incident affecting Payroll, Benefits, and HR. It started at 2023-05-03 21:23 UTC and lasted 21 min, resolving at 2023-05-03 21:44 UTC; Gusto reported implementing a fix at 21:33 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-05-03 21:23 UTC: We are currently investigating this issue.
- **monitoring** 2023-05-03 21:33 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2023-05-03 21:44 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-05-03 21:23 UTC: [Critical incident: Most users are unable to access their Gusto account](https://rewindex.com/change/i7d940d21c2ad2b.md)


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Canonical: https://rewindex.com/company/gusto/incidents/z9wbbgbqg2m4 · Markdown: https://rewindex.com/company/gusto/incidents/z9wbbgbqg2m4.md · JSON: https://rewindex.com/api/v1/companies/gusto/incidents/z9wbbgbqg2m4 · Generated 2026-10-18T10:40:55.616Z