Changes / Gusto / All administrators are unable to run payroll
Gusto: Critical incident: All administrators are unable to run payroll
Summary
Gusto reported a critical outage preventing all administrators from running payroll, though its initial update described only some administrators as affected. It started at 2026-03-25 23:45 UTC and was resolved at 2026-03-26 01:51 UTC, lasting 2 h 6 min; no cause or fix was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: All administrators are unable to run payroll
Before: not present
After: critical
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After: resolved
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After: 2026-03-25 23:45 UTC
Before: not present
After: 2026-03-26 01:51 UTC
Before: not present
After: API, Gusto.com website, Gusto Mobile, Payroll, Benefits, HR
Before: not present
After: Some administrators are unable to run payroll
Before: not present
After: We are continuing to investigate this issue.
Before: not present
After: We are continuing to investigate this issue.
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After: We are continuing to investigate this issue.
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After: We are continuing to investigate this issue.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: All administrators are unable to run payroll (this change) Gusto reported a critical outage preventing all administrators from running payroll, though its initial update described only some administrators as affected. It started at 2026-03-25 23:45 UTC and was resolved at 2026-03-26 01:51 UTC, lasting 2 h 6 min; no cause or fix was stated. | Major incident |