# Gusto: Critical incident: All administrators are unable to run payroll

**Summary:** Gusto reported a critical outage preventing all administrators from running payroll, though its initial update described only some administrators as affected. It started at 2026-03-25 23:45 UTC and was resolved at 2026-03-26 01:51 UTC, lasting 2 h 6 min; no cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-25 23:45 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/6tkyqg39gmbw](https://stspg.io/6tkyqg39gmbw)
- [Company: Gusto](https://rewindex.com/company/gusto.md)
- Versions: before (none: first archived) → after incident\_version:228/yw4dqdn3c26w@90a7b33659fa
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ All administrators are unable to run payroll
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-25 23:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-26 01:51 UTC
```

**6. Added: Affected components**

```diff
+ API, Gusto.com website, Gusto Mobile, Payroll, Benefits, HR
```

**7. Added: Update** (investigating) · 2026-03-25 23:45 UTC

```diff
+ Some administrators are unable to run payroll
```

**8. Added: Update** (investigating) · 2026-03-25 23:54 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2026-03-26 01:15 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (investigating) · 2026-03-26 01:17 UTC

```diff
+ We are continuing to investigate this issue.
```

**11. Added: Update** (investigating) · 2026-03-26 01:50 UTC

```diff
+ We are continuing to investigate this issue.
```

**12. Added: Update** (resolved) · 2026-03-26 01:51 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-25 23:45 UTC | Critical incident: All administrators are unable to run payroll (this change) | outage |

All Gusto changes: [timeline](https://rewindex.com/company/gusto/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ia603d30f36a2b4 · Markdown: https://rewindex.com/change/ia603d30f36a2b4.md · JSON: https://rewindex.com/api/v1/changes/ia603d30f36a2b4 · Generated 2026-10-18T02:29:19.381Z