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Gusto: Most users are unable to get 2-step verification codes

Impact: criticalStatus: resolvedStarted 2023-06-08 14:39 UTCResolved 2023-06-08 17:05 UTC (2.4 h)3 updatesSource: stspg.io

Summary

Most Gusto users were unable to get 2-step verification codes in a critical outage affecting Payroll, Benefits, HR, and Two-factor authentication text messages. It started at 2023-06-08 14:39 UTC and was resolved at 2023-06-08 17:05 UTC, lasting 2 h 25 min; Gusto reported identifying the issue and implementing a fix.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Two-factor authentication text messagesPayroll, Benefits, HR

Timeline of updates

investigating2023-06-08 14:39 UTC
We are currently investigating this issue.
identified2023-06-08 15:06 UTC
The issue has been identified and a fix is being implemented.
resolved2023-06-08 17:05 UTC
This incident has been resolved.

Rewindex changes for this incident

Critical incident: Most users are unable to get 2-step verification codes 2023-06-08 14:39 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gusto profile · Recent Gusto incidents · Markdown · JSON