# Gusto: Most users are unable to get 2-step verification codes

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-06-08 14:39 UTC · Resolved: 2023-06-08 17:05 UTC · Duration: 2.4 h
- Updates: 3 · Affected components: Two-factor authentication text messages, Payroll, Benefits, HR
- [Vendor status page: https://stspg.io/dw040kwk42zk](https://stspg.io/dw040kwk42zk)
- [Company: Gusto](https://rewindex.com/company/gusto.md)

## Summary

Most Gusto users were unable to get 2-step verification codes in a critical outage affecting Payroll, Benefits, HR, and Two-factor authentication text messages. It started at 2023-06-08 14:39 UTC and was resolved at 2023-06-08 17:05 UTC, lasting 2 h 25 min; Gusto reported identifying the issue and implementing a fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-06-08 14:39 UTC: We are currently investigating this issue.
- **identified** 2023-06-08 15:06 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2023-06-08 17:05 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-06-08 14:39 UTC: [Critical incident: Most users are unable to get 2-step verification codes](https://rewindex.com/change/i0553da69bcf2eb.md)


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Canonical: https://rewindex.com/company/gusto/incidents/4hby09m7xptq · Markdown: https://rewindex.com/company/gusto/incidents/4hby09m7xptq.md · JSON: https://rewindex.com/api/v1/companies/gusto/incidents/4hby09m7xptq · Generated 2026-10-18T10:42:07.461Z