Changes / Gusto / Most users are unable to get 2-step verification codes
Gusto: Critical incident: Most users are unable to get 2-step verification codes
Summary
Most Gusto users were unable to get 2-step verification codes in a critical outage affecting Payroll, Benefits, HR, and Two-factor authentication text messages. It started at 2023-06-08 14:39 UTC and was resolved at 2023-06-08 17:05 UTC, lasting 2 h 25 min; Gusto reported identifying the issue and implementing a fix.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Most users are unable to get 2-step verification codes
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2023-06-08 14:39 UTC
Before: not present
After: 2023-06-08 17:05 UTC
Before: not present
After: Payroll, Benefits, HR, Two-factor authentication text messages
Before: not present
After: We are currently investigating this issue.
Before: not present
After: The issue has been identified and a fix is being implemented.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Most users are unable to get 2-step verification codes (this change) Most Gusto users were unable to get 2-step verification codes in a critical outage affecting Payroll, Benefits, HR, and Two-factor authentication text messages. It started at 2023-06-08 14:39 UTC and was resolved at 2023-06-08 17:05 UTC, lasting 2 h 25 min; Gusto reported identifying the issue and implementing a fix. | Major incident |