# Gusto: Critical incident: Most users are unable to get 2-step verification codes

**Summary:** Most Gusto users were unable to get 2-step verification codes in a critical outage affecting Payroll, Benefits, HR, and Two-factor authentication text messages. It started at 2023-06-08 14:39 UTC and was resolved at 2023-06-08 17:05 UTC, lasting 2 h 25 min; Gusto reported identifying the issue and implementing a fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-06-08 14:39 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/dw040kwk42zk](https://stspg.io/dw040kwk42zk)
- [Company: Gusto](https://rewindex.com/company/gusto.md)
- Versions: before (none: first archived) → after incident\_version:228/4hby09m7xptq@562780f81ab7
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Most users are unable to get 2-step verification codes
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-06-08 14:39 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-06-08 17:05 UTC
```

**6. Added: Affected components**

```diff
+ Payroll, Benefits, HR, Two-factor authentication text messages
```

**7. Added: Update** (investigating) · 2023-06-08 14:39 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (identified) · 2023-06-08 15:06 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (resolved) · 2023-06-08 17:05 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-06-08 14:39 UTC | Critical incident: Most users are unable to get 2-step verification codes (this change) | outage |

All Gusto changes: [timeline](https://rewindex.com/company/gusto/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i0553da69bcf2eb · Markdown: https://rewindex.com/change/i0553da69bcf2eb.md · JSON: https://rewindex.com/api/v1/changes/i0553da69bcf2eb · Generated 2026-10-18T02:54:35.554Z