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Gusto: We are aware that customers may be experiencing issues when accessing Gusto.

Impact: criticalStatus: resolvedStarted 2025-12-16 18:16 UTCResolved 2025-12-16 20:57 UTC (2.7 h)4 updatesSource: stspg.io

Summary

Gusto reported a critical access outage affecting API, Gusto.com website, Gusto Mobile, Payroll, Benefits, and HR, starting at 2025-12-16 18:16 UTC and resolved at 2025-12-16 20:57 UTC; the recorded duration was 2 h 40 min. A fix was implemented by 12-16 20:38 UTC, and customers were asked to retry access and contact support for remaining issues.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: APIGusto.com websiteGusto MobilePayroll, Benefits, HR

Timeline of updates

investigating2025-12-16 18:16 UTC
We are currently investigating this issue.
investigating2025-12-16 18:22 UTC
We are continuing to investigate this issue.
monitoring2025-12-16 20:38 UTC
A fix has been implemented and we are monitoring the results. Please try to access your Gusto app, and reach out to support for any issues.
resolved2025-12-16 20:57 UTC
This incident has been resolved.

Rewindex changes for this incident

Critical incident: We are aware that customers may be experiencing issues when accessing Gusto. 2025-12-16 18:16 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gusto profile · Recent Gusto incidents · Markdown · JSON