# Gusto: We are aware that customers may be experiencing issues when accessing Gusto.

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-12-16 18:16 UTC · Resolved: 2025-12-16 20:57 UTC · Duration: 2.7 h
- Updates: 4 · Affected components: API, Gusto.com website, Gusto Mobile, Payroll, Benefits, HR
- [Vendor status page: https://stspg.io/7x241mgqq5rq](https://stspg.io/7x241mgqq5rq)
- [Company: Gusto](https://rewindex.com/company/gusto.md)

## Summary

Gusto reported a critical access outage affecting API, Gusto.com website, Gusto Mobile, Payroll, Benefits, and HR, starting at 2025-12-16 18:16 UTC and resolved at 2025-12-16 20:57 UTC; the recorded duration was 2 h 40 min. A fix was implemented by 12-16 20:38 UTC, and customers were asked to retry access and contact support for remaining issues. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-12-16 18:16 UTC: We are currently investigating this issue.
- **investigating** 2025-12-16 18:22 UTC: We are continuing to investigate this issue.
- **monitoring** 2025-12-16 20:38 UTC: A fix has been implemented and we are monitoring the results. Please try to access your Gusto app, and reach out to support for any issues.
- **resolved** 2025-12-16 20:57 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-12-16 18:16 UTC: [Critical incident: We are aware that customers may be experiencing issues when accessing Gusto.](https://rewindex.com/change/iac5ba07a1448f6.md)


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Canonical: https://rewindex.com/company/gusto/incidents/k3b4rh03drxj · Markdown: https://rewindex.com/company/gusto/incidents/k3b4rh03drxj.md · JSON: https://rewindex.com/api/v1/companies/gusto/incidents/k3b4rh03drxj · Generated 2026-10-18T12:23:26.813Z