Changes / Gusto / We are aware that customers may be experiencing issues when accessing Gusto.
Gusto: Critical incident: We are aware that customers may be experiencing issues when accessing Gusto.
Summary
Gusto reported a critical access outage affecting API, Gusto.com website, Gusto Mobile, Payroll, Benefits, and HR, starting at 2025-12-16 18:16 UTC and resolved at 2025-12-16 20:57 UTC; the recorded duration was 2 h 40 min. A fix was implemented by 12-16 20:38 UTC, and customers were asked to retry access and contact support for remaining issues.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: We are aware that customers may be experiencing issues when accessing Gusto.
Before: not present
After: critical
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After: resolved
Before: not present
After: 2025-12-16 18:16 UTC
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After: 2025-12-16 20:57 UTC
Before: not present
After: API, Gusto.com website, Gusto Mobile, Payroll, Benefits, HR
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After: We are currently investigating this issue.
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After: We are continuing to investigate this issue.
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After: A fix has been implemented and we are monitoring the results. Please try to access your Gusto app, and reach out to support for any issues.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: We are aware that customers may be experiencing issues when accessing Gusto. (this change) Gusto reported a critical access outage affecting API, Gusto.com website, Gusto Mobile, Payroll, Benefits, and HR, starting at 2025-12-16 18:16 UTC and resolved at 2025-12-16 20:57 UTC; the recorded duration was 2 h 40 min. A fix was implemented by 12-16 20:38 UTC, and customers were asked to retry access and contact support for remaining issues. | Major incident |