# Gusto: Critical incident: We are aware that customers may be experiencing issues when accessing Gusto.

**Summary:** Gusto reported a critical access outage affecting API, Gusto.com website, Gusto Mobile, Payroll, Benefits, and HR, starting at 2025-12-16 18:16 UTC and resolved at 2025-12-16 20:57 UTC; the recorded duration was 2 h 40 min. A fix was implemented by 12-16 20:38 UTC, and customers were asked to retry access and contact support for remaining issues. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-12-16 18:16 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/7x241mgqq5rq](https://stspg.io/7x241mgqq5rq)
- [Company: Gusto](https://rewindex.com/company/gusto.md)
- Versions: before (none: first archived) → after incident\_version:228/k3b4rh03drxj@87febe5cc81c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ We are aware that customers may be experiencing issues when accessing Gusto.
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-16 18:16 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-16 20:57 UTC
```

**6. Added: Affected components**

```diff
+ API, Gusto.com website, Gusto Mobile, Payroll, Benefits, HR
```

**7. Added: Update** (investigating) · 2025-12-16 18:16 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2025-12-16 18:22 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (monitoring) · 2025-12-16 20:38 UTC

```diff
+ A fix has been implemented and we are monitoring the results. Please try to access your Gusto app, and reach out to support for any issues.
```

**10. Added: Update** (resolved) · 2025-12-16 20:57 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-16 18:16 UTC | Critical incident: We are aware that customers may be experiencing issues when accessing Gusto. (this change) | outage |

All Gusto changes: [timeline](https://rewindex.com/company/gusto/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/iac5ba07a1448f6 · Markdown: https://rewindex.com/change/iac5ba07a1448f6.md · JSON: https://rewindex.com/api/v1/changes/iac5ba07a1448f6 · Generated 2026-10-18T02:31:47.498Z