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Gusto: We are aware of potential error messages that customers may be experiencing when accessing Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time.

Impact: criticalStatus: resolvedStarted 2024-01-16 19:10 UTCResolved 2024-01-16 21:32 UTC (2.4 h)5 updatesSource: stspg.io

Summary

Gusto reported a critical incident affecting its API and Gusto.com website, with customers potentially seeing errors when accessing Gusto. It started at 2024-01-16 19:10 UTC and was resolved at 2024-01-16 21:32 UTC, lasting 2 h 21 min; no cause or specific fix was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: APIGusto.com website

Timeline of updates

investigating2024-01-16 19:10 UTC
We are currently investigating this issue.
investigating2024-01-16 19:12 UTC
We are continuing to investigate this issue.
investigating2024-01-16 20:48 UTC
We are continuing to investigate this issue.
investigating2024-01-16 20:52 UTC
We are aware of potential error messages that customers may be experiencing when accessing Gusto. Our teams are working to resolve this as a top priority. For voice support, you may reach us at (800) 936-0383. Thank you for your patience at this time.
resolved2024-01-16 21:32 UTC
This incident has been resolved.

Rewindex changes for this incident

Critical incident: We are aware of potential error messages that customers may be experiencing when accessing Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time. 2024-01-16 19:10 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gusto profile · Recent Gusto incidents · Markdown · JSON