Changes / Gusto / We are aware of potential error messages that customers may be experiencing when accessing Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time.
Gusto: Critical incident: We are aware of potential error messages that customers may be experiencing when accessing Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time.
Summary
Gusto reported a critical incident affecting its API and Gusto.com website, with customers potentially seeing errors when accessing Gusto. It started at 2024-01-16 19:10 UTC and was resolved at 2024-01-16 21:32 UTC, lasting 2 h 21 min; no cause or specific fix was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: We are aware of potential error messages that customers may be experiencing when accessing Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time.
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2024-01-16 19:10 UTC
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After: 2024-01-16 21:32 UTC
Before: not present
After: API, Gusto.com website
Before: not present
After: We are currently investigating this issue.
Before: not present
After: We are continuing to investigate this issue.
Before: not present
After: We are continuing to investigate this issue.
Before: not present
After: We are aware of potential error messages that customers may be experiencing when accessing Gusto. Our teams are working to resolve this as a top priority. For voice support, you may reach us at (800) 936-0383. Thank you for your patience at this time.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: We are aware of potential error messages that customers may be experiencing when accessing Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time. (this change) Gusto reported a critical incident affecting its API and Gusto.com website, with customers potentially seeing errors when accessing Gusto. It started at 2024-01-16 19:10 UTC and was resolved at 2024-01-16 21:32 UTC, lasting 2 h 21 min; no cause or specific fix was stated. | Major incident |