# Gusto: Critical incident: We are aware of potential error messages that customers may be experiencing when accessing Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time.

**Summary:** Gusto reported a critical incident affecting its API and Gusto.com website, with customers potentially seeing errors when accessing Gusto. It started at 2024-01-16 19:10 UTC and was resolved at 2024-01-16 21:32 UTC, lasting 2 h 21 min; no cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-01-16 19:10 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/rc6ngdc744fc](https://stspg.io/rc6ngdc744fc)
- [Company: Gusto](https://rewindex.com/company/gusto.md)
- Versions: before (none: first archived) → after incident\_version:228/wyrz3lhlvcq0@33ec5564afa5
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ We are aware of potential error messages that customers may be experiencing when accessing Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time.
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-01-16 19:10 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-01-16 21:32 UTC
```

**6. Added: Affected components**

```diff
+ API, Gusto.com website
```

**7. Added: Update** (investigating) · 2024-01-16 19:10 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2024-01-16 19:12 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2024-01-16 20:48 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (investigating) · 2024-01-16 20:52 UTC

```diff
+ We are aware of potential error messages that customers may be experiencing when accessing Gusto. Our teams are working to resolve this as a top priority. For voice support, you may reach us at (800) 936-0383. Thank you for your patience at this time.
```

**11. Added: Update** (resolved) · 2024-01-16 21:32 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-01-16 19:10 UTC | Critical incident: We are aware of potential error messages that customers may be experiencing when accessing Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time. (this change) | outage |

All Gusto changes: [timeline](https://rewindex.com/company/gusto/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib8b801d6580c4e · Markdown: https://rewindex.com/change/ib8b801d6580c4e.md · JSON: https://rewindex.com/api/v1/changes/ib8b801d6580c4e · Generated 2026-10-18T02:54:52.618Z