# Gusto: We are aware of potential error messages that customers may be experiencing when accessing Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time.

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-01-16 19:10 UTC · Resolved: 2024-01-16 21:32 UTC · Duration: 2.4 h
- Updates: 5 · Affected components: API, Gusto.com website
- [Vendor status page: https://stspg.io/rc6ngdc744fc](https://stspg.io/rc6ngdc744fc)
- [Company: Gusto](https://rewindex.com/company/gusto.md)

## Summary

Gusto reported a critical incident affecting its API and Gusto.com website, with customers potentially seeing errors when accessing Gusto. It started at 2024-01-16 19:10 UTC and was resolved at 2024-01-16 21:32 UTC, lasting 2 h 21 min; no cause or specific fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-01-16 19:10 UTC: We are currently investigating this issue.
- **investigating** 2024-01-16 19:12 UTC: We are continuing to investigate this issue.
- **investigating** 2024-01-16 20:48 UTC: We are continuing to investigate this issue.
- **investigating** 2024-01-16 20:52 UTC: We are aware of potential error messages that customers may be experiencing when accessing Gusto. Our teams are working to resolve this as a top priority. For voice support, you may reach us at (800) 936-0383. Thank you for your patience at this time.
- **resolved** 2024-01-16 21:32 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-01-16 19:10 UTC: [Critical incident: We are aware of potential error messages that customers may be experiencing when accessing Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time.](https://rewindex.com/change/ib8b801d6580c4e.md)


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Canonical: https://rewindex.com/company/gusto/incidents/wyrz3lhlvcq0 · Markdown: https://rewindex.com/company/gusto/incidents/wyrz3lhlvcq0.md · JSON: https://rewindex.com/api/v1/companies/gusto/incidents/wyrz3lhlvcq0 · Generated 2026-10-18T10:00:01.969Z