Gusto: Some customers are experiencing an error when accessing Gusto.

Impact: majorStatus: resolvedStarted 2024-09-17 01:31 UTCResolved 2024-09-17 04:50 UTC (3.3 h)4 updatesSource: stspg.io

Summary

Some customers encountered errors accessing Gusto, affecting the API and Gusto.com website. Gusto classified the incident as major; it ran from 2024-09-17 01:31 UTC to 2024-09-17 04:50 UTC, lasting 3 h 19 min. A fix was implemented at 2024-09-17 03:05 UTC, followed by monitoring and resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: APIGusto.com website

Timeline of updates

investigating2024-09-17 01:31 UTC
We are currently investigating this issue.
identified2024-09-17 02:29 UTC
The issue has been identified and a fix is being implemented.
monitoring2024-09-17 03:05 UTC
A fix has been implemented and we are monitoring the results.
resolved2024-09-17 04:50 UTC
No issues have been seen since 8:42p PT, we consider this issue resolved.

Rewindex changes for this incident

Major incident: Some customers are experiencing an error when accessing Gusto. 2024-09-17 01:31 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gusto profile · Recent Gusto incidents · Markdown · JSON