Changes / Gusto / Some customers are experiencing an error when accessing Gusto.
Gusto: Major incident: Some customers are experiencing an error when accessing Gusto.
Summary
Some customers encountered errors accessing Gusto, affecting the API and Gusto.com website. Gusto classified the incident as major; it ran from 2024-09-17 01:31 UTC to 2024-09-17 04:50 UTC, lasting 3 h 19 min. A fix was implemented at 2024-09-17 03:05 UTC, followed by monitoring and resolution.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some customers are experiencing an error when accessing Gusto.
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2024-09-17 01:31 UTC
Before: not present
After: 2024-09-17 04:50 UTC
Before: not present
After: API, Gusto.com website
Before: not present
After: We are currently investigating this issue.
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After: The issue has been identified and a fix is being implemented.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: No issues have been seen since 8:42p PT, we consider this issue resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some customers are experiencing an error when accessing Gusto. (this change) Some customers encountered errors accessing Gusto, affecting the API and Gusto.com website. Gusto classified the incident as major; it ran from 2024-09-17 01:31 UTC to 2024-09-17 04:50 UTC, lasting 3 h 19 min. A fix was implemented at 2024-09-17 03:05 UTC, followed by monitoring and resolution. | Major incident |