# Gusto: Major incident: Some customers are experiencing an error when accessing Gusto.

**Summary:** Some customers encountered errors accessing Gusto, affecting the API and Gusto.com website. Gusto classified the incident as major; it ran from 2024-09-17 01:31 UTC to 2024-09-17 04:50 UTC, lasting 3 h 19 min. A fix was implemented at 2024-09-17 03:05 UTC, followed by monitoring and resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-09-17 01:31 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/608f1pg2hbsw](https://stspg.io/608f1pg2hbsw)
- [Company: Gusto](https://rewindex.com/company/gusto.md)
- Versions: before (none: first archived) → after incident\_version:228/2n9rr1wds62q@b9b0f9b40b06
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some customers are experiencing an error when accessing Gusto.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-09-17 01:31 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-09-17 04:50 UTC
```

**6. Added: Affected components**

```diff
+ API, Gusto.com website
```

**7. Added: Update** (investigating) · 2024-09-17 01:31 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (identified) · 2024-09-17 02:29 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2024-09-17 03:05 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2024-09-17 04:50 UTC

```diff
+ No issues have been seen since 8:42p PT, we consider this issue resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-09-17 01:31 UTC | Major incident: Some customers are experiencing an error when accessing Gusto. (this change) | outage |

All Gusto changes: [timeline](https://rewindex.com/company/gusto/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i2d800fea923f07 · Markdown: https://rewindex.com/change/i2d800fea923f07.md · JSON: https://rewindex.com/api/v1/changes/i2d800fea923f07 · Generated 2026-10-18T02:54:51.460Z