# Gusto: Some customers are experiencing an error when accessing Gusto.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-09-17 01:31 UTC · Resolved: 2024-09-17 04:50 UTC · Duration: 3.3 h
- Updates: 4 · Affected components: API, Gusto.com website
- [Vendor status page: https://stspg.io/608f1pg2hbsw](https://stspg.io/608f1pg2hbsw)
- [Company: Gusto](https://rewindex.com/company/gusto.md)

## Summary

Some customers encountered errors accessing Gusto, affecting the API and Gusto.com website. Gusto classified the incident as major; it ran from 2024-09-17 01:31 UTC to 2024-09-17 04:50 UTC, lasting 3 h 19 min. A fix was implemented at 2024-09-17 03:05 UTC, followed by monitoring and resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-09-17 01:31 UTC: We are currently investigating this issue.
- **identified** 2024-09-17 02:29 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2024-09-17 03:05 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2024-09-17 04:50 UTC: No issues have been seen since 8:42p PT, we consider this issue resolved.

## Rewindex changes for this incident

- 2024-09-17 01:31 UTC: [Major incident: Some customers are experiencing an error when accessing Gusto.](https://rewindex.com/change/i2d800fea923f07.md)


---
Canonical: https://rewindex.com/company/gusto/incidents/2n9rr1wds62q · Markdown: https://rewindex.com/company/gusto/incidents/2n9rr1wds62q.md · JSON: https://rewindex.com/api/v1/companies/gusto/incidents/2n9rr1wds62q · Generated 2026-10-18T09:41:18.163Z