Companies / Gusto / incidents

Gusto: Chat channel unavailable

Impact: criticalStatus: resolvedStarted Resolved (1.2 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Gusto’s Chat System had a critical outage starting 2025-11-07 14:35 UTC, leaving the chat support channel unavailable. It was marked resolved at 2025-11-07 15:46 UTC after 1 h 11 min; Gusto advised customers to use phone or email support, but stated no cause or fix.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Chat System

Timeline of updates

  1. investigating

    We are currently investigating an outage with our chat channel, please consider phone or email for support.

  2. investigating

    We are continuing to investigate this issue.

  3. resolved

    We are continuing to investigate this issue.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gusto profile · Recent Gusto incidents · Markdown · JSON