Changes / Gusto / Chat channel unavailable
Gusto: Critical incident: Chat channel unavailable
Summary
Gusto’s Chat System had a critical outage starting 2025-11-07 14:35 UTC, leaving the chat support channel unavailable. It was marked resolved at 2025-11-07 15:46 UTC after 1 h 11 min; Gusto advised customers to use phone or email support, but stated no cause or fix.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Chat channel unavailable
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2025-11-07 14:35 UTC
Before: not present
After: 2025-11-07 15:46 UTC
Before: not present
After: Chat System
Before: not present
After: We are currently investigating an outage with our chat channel, please consider phone or email for support.
Before: not present
After: We are continuing to investigate this issue.
Before: not present
After: We are continuing to investigate this issue.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Chat channel unavailable (this change) Gusto’s Chat System had a critical outage starting 2025-11-07 14:35 UTC, leaving the chat support channel unavailable. It was marked resolved at 2025-11-07 15:46 UTC after 1 h 11 min; Gusto advised customers to use phone or email support, but stated no cause or fix. | Major incident |