# Gusto: Chat channel unavailable

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-11-07 14:35 UTC · Resolved: 2025-11-07 15:46 UTC · Duration: 1.2 h
- Updates: 3 · Affected components: Chat System
- [Vendor status page: https://stspg.io/jm9rjv6n14bx](https://stspg.io/jm9rjv6n14bx)
- [Company: Gusto](https://rewindex.com/company/gusto.md)

## Summary

Gusto’s Chat System had a critical outage starting 2025-11-07 14:35 UTC, leaving the chat support channel unavailable. It was marked resolved at 2025-11-07 15:46 UTC after 1 h 11 min; Gusto advised customers to use phone or email support, but stated no cause or fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-11-07 14:35 UTC: We are currently investigating an outage with our chat channel, please consider phone or email for support.
- **investigating** 2025-11-07 15:46 UTC: We are continuing to investigate this issue.
- **resolved** 2025-11-07 15:46 UTC: We are continuing to investigate this issue.

## Rewindex changes for this incident

- 2025-11-07 14:35 UTC: [Critical incident: Chat channel unavailable](https://rewindex.com/change/i52b8ed337aab17.md)


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Canonical: https://rewindex.com/company/gusto/incidents/9flmfgt1fhbx · Markdown: https://rewindex.com/company/gusto/incidents/9flmfgt1fhbx.md · JSON: https://rewindex.com/api/v1/companies/gusto/incidents/9flmfgt1fhbx · Generated 2026-10-18T09:41:15.149Z