Gusto: that there is an issue that is currently causing longer than expected wait times for phone support. Our chat support is operating normally. We apologize
Impact: criticalStatus: resolvedStarted Resolved (3.2 h)4 updatesSource: stspg.io (opens in new tab)
Summary
Gusto reported longer-than-expected phone support wait times, rated critical, while chat support operated normally. The incident started at 2023-10-19 14:05 UTC and was resolved at 2023-10-19 17:16 UTC, lasting 3 h 10 min.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Chat SystemPhone System
Timeline of updates
- investigating
We are currently investigating this issue.
- investigating
We are continuing to investigate this issue.
- investigating
We are continuing to investigate this issue.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Critical incident: that there is an issue that is currently causing longer than expected wait times for phone support. Our chat support is operating normally. We apologize 2023-10-19 14:05 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gusto profile · Recent Gusto incidents · Markdown · JSON