# Gusto: that there is an issue that is currently causing longer than expected wait times for phone support. Our chat support is operating normally. We apologize

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-10-19 14:05 UTC · Resolved: 2023-10-19 17:16 UTC · Duration: 3.2 h
- Updates: 4 · Affected components: Chat System, Phone System
- [Vendor status page: https://stspg.io/zxdl4x4wvh2y](https://stspg.io/zxdl4x4wvh2y)
- [Company: Gusto](https://rewindex.com/company/gusto.md)

## Summary

Gusto reported longer-than-expected phone support wait times, rated critical, while chat support operated normally. The incident started at 2023-10-19 14:05 UTC and was resolved at 2023-10-19 17:16 UTC, lasting 3 h 10 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-10-19 14:05 UTC: We are currently investigating this issue.
- **investigating** 2023-10-19 14:40 UTC: We are continuing to investigate this issue.
- **investigating** 2023-10-19 14:58 UTC: We are continuing to investigate this issue.
- **resolved** 2023-10-19 17:16 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-10-19 14:05 UTC: [Critical incident: that there is an issue that is currently causing longer than expected wait times for phone support. Our chat support is operating normally. We apologize](https://rewindex.com/change/ib5f5b40deac808.md)


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Canonical: https://rewindex.com/company/gusto/incidents/h88qzghgp078 · Markdown: https://rewindex.com/company/gusto/incidents/h88qzghgp078.md · JSON: https://rewindex.com/api/v1/companies/gusto/incidents/h88qzghgp078 · Generated 2026-10-18T11:49:51.834Z