Changes / Gusto / that there is an issue that is currently causing longer than expected wait times for phone support. Our chat support is operating normally. We apologize

Gusto: Critical incident: that there is an issue that is currently causing longer than expected wait times for phone support. Our chat support is operating normally. We apologize

Summary

Gusto reported longer-than-expected phone support wait times, rated critical, while chat support operated normally. The incident started at 2023-10-19 14:05 UTC and was resolved at 2023-10-19 17:16 UTC, lasting 3 h 10 min.

Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.

Major incidentLabel: degradation (model (Jev), 95%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: that there is an issue that is currently causing longer than expected wait times for phone support. Our chat support is operating normally. We apologize
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2023-10-19 14:05 UTC
AddedResolved time#5
Before: not present
After: 2023-10-19 17:16 UTC
AddedAffected components#6
Before: not present
After: Chat System, Phone System
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue.
AddedUpdateinvestigating#8
Before: not present
After: We are continuing to investigate this issue.
AddedUpdateinvestigating#9
Before: not present
After: We are continuing to investigate this issue.
AddedUpdateresolved#10
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Critical incident: that there is an issue that is currently causing longer than expected wait times for phone support. Our chat support is operating normally. We apologize (this change)
Gusto reported longer-than-expected phone support wait times, rated critical, while chat support operated normally. The incident started at 2023-10-19 14:05 UTC and was resolved at 2023-10-19 17:16 UTC, lasting 3 h 10 min.
Major incident

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