Changes / Gusto / Some customers are experiencing slowness and errors in their Gusto dashboard

Gusto: Major incident: Some customers are experiencing slowness and errors in their Gusto dashboard

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: degradation (model (Jev), 62%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Some customers are experiencing slowness and errors in their Gusto dashboard
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2024-10-31 17:09 UTC
AddedResolved time#5
Before: not present
After: 2024-10-31 18:20 UTC
AddedAffected components#6
Before: not present
After: Gusto.com website, Payroll, Benefits, HR
AddedUpdateinvestigating#7
Before: not present
After: We're aware that some customers may experience slowness resulting in an error. We are actively investigating the issue.
AddedUpdatemonitoring#8
Before: not present
After: Customers should no longer be experiencing slowness and errors due to this issue.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Some customers are experiencing slowness and errors in their Gusto dashboard (this change)Major incident

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