# Gusto: Major incident: Some customers are experiencing slowness and errors in their Gusto dashboard

**Summary:** Gusto reported a major incident causing dashboard slowness and errors for some customers, affecting Gusto.com website, Payroll, Benefits, and HR. It started at 2024-10-31 17:09 UTC and was resolved at 2024-10-31 18:20 UTC, lasting 1 h 10 min; Gusto reported customers should no longer experience symptoms at 17:17 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2024-10-31 17:09 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/tvz74t1gdbx2](https://stspg.io/tvz74t1gdbx2)
- [Company: Gusto](https://rewindex.com/company/gusto.md)
- Versions: before (none: first archived) → after incident\_version:228/vzyy7dhz2cb2@72914ea18a99
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some customers are experiencing slowness and errors in their Gusto dashboard
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-10-31 17:09 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-10-31 18:20 UTC
```

**6. Added: Affected components**

```diff
+ Gusto.com website, Payroll, Benefits, HR
```

**7. Added: Update** (investigating) · 2024-10-31 17:09 UTC

```diff
+ We're aware that some customers may experience slowness resulting in an error. We are actively investigating the issue.
```

**8. Added: Update** (monitoring) · 2024-10-31 17:17 UTC

```diff
+ Customers should no longer be experiencing slowness and errors due to this issue.
```

**9. Added: Update** (resolved) · 2024-10-31 18:20 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-10-31 17:09 UTC | Major incident: Some customers are experiencing slowness and errors in their Gusto dashboard (this change) | degradation |

All Gusto changes: [timeline](https://rewindex.com/company/gusto/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i966ceebf62ab4e · Markdown: https://rewindex.com/change/i966ceebf62ab4e.md · JSON: https://rewindex.com/api/v1/changes/i966ceebf62ab4e · Generated 2026-10-18T02:28:00.367Z