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Gusto: Some Users are unable to access Gusto

Impact: majorStatus: resolvedStarted Resolved (38 min)5 updatesSource: stspg.io (opens in new tab)
Summary

Some users could not access Gusto in a major-impact outage affecting the Gusto.com website, Payroll, Benefits and HR. It started at 2024-09-10 20:57 UTC and lasted 37 min, resolving at 2024-09-10 21:34 UTC; a fix was implemented at 21:05 UTC, though some pages were still loading slowly at 21:17 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Gusto.com websitePayroll, Benefits, HR

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. investigating

    We are continuing to investigate this issue.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. monitoring

    We are continuing to monitor for any further issues. Some pages are loading slowly.

  5. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gusto profile · Recent Gusto incidents · Markdown · JSON