# Gusto: Some Users are unable to access Gusto

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-09-10 20:57 UTC · Resolved: 2024-09-10 21:34 UTC · Duration: 38 min
- Updates: 5 · Affected components: Gusto.com website, Payroll, Benefits, HR
- [Vendor status page: https://stspg.io/8wckh28dzkdj](https://stspg.io/8wckh28dzkdj)
- [Company: Gusto](https://rewindex.com/company/gusto.md)

## Summary

Some users could not access Gusto in a major-impact outage affecting the Gusto.com website, Payroll, Benefits and HR. It started at 2024-09-10 20:57 UTC and lasted 37 min, resolving at 2024-09-10 21:34 UTC; a fix was implemented at 21:05 UTC, though some pages were still loading slowly at 21:17 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-09-10 20:57 UTC: We are currently investigating this issue.
- **investigating** 2024-09-10 21:03 UTC: We are continuing to investigate this issue.
- **monitoring** 2024-09-10 21:05 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2024-09-10 21:17 UTC: We are continuing to monitor for any further issues. Some pages are loading slowly.
- **resolved** 2024-09-10 21:34 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-09-10 20:57 UTC: [Major incident: Some Users are unable to access Gusto](https://rewindex.com/change/i19ed3989d420c3.md)


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Canonical: https://rewindex.com/company/gusto/incidents/4y2vr85tz8z6 · Markdown: https://rewindex.com/company/gusto/incidents/4y2vr85tz8z6.md · JSON: https://rewindex.com/api/v1/companies/gusto/incidents/4y2vr85tz8z6 · Generated 2026-10-18T09:42:56.434Z