Changes / Gusto / Some Users are unable to access Gusto
Gusto: Major incident: Some Users are unable to access Gusto
Summary
Some users could not access Gusto in a major-impact outage affecting the Gusto.com website, Payroll, Benefits and HR. It started at 2024-09-10 20:57 UTC and lasted 37 min, resolving at 2024-09-10 21:34 UTC; a fix was implemented at 21:05 UTC, though some pages were still loading slowly at 21:17 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some Users are unable to access Gusto
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2024-09-10 20:57 UTC
Before: not present
After: 2024-09-10 21:34 UTC
Before: not present
After: Gusto.com website, Payroll, Benefits, HR
Before: not present
After: We are currently investigating this issue.
Before: not present
After: We are continuing to investigate this issue.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: We are continuing to monitor for any further issues. Some pages are loading slowly.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some Users are unable to access Gusto (this change) Some users could not access Gusto in a major-impact outage affecting the Gusto.com website, Payroll, Benefits and HR. It started at 2024-09-10 20:57 UTC and lasted 37 min, resolving at 2024-09-10 21:34 UTC; a fix was implemented at 21:05 UTC, though some pages were still loading slowly at 21:17 UTC. | Major incident |