# Gusto: Major incident: Some Users are unable to access Gusto

**Summary:** Some users could not access Gusto in a major-impact outage affecting the Gusto.com website, Payroll, Benefits and HR. It started at 2024-09-10 20:57 UTC and lasted 37 min, resolving at 2024-09-10 21:34 UTC; a fix was implemented at 21:05 UTC, though some pages were still loading slowly at 21:17 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-09-10 20:57 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/8wckh28dzkdj](https://stspg.io/8wckh28dzkdj)
- [Company: Gusto](https://rewindex.com/company/gusto.md)
- Versions: before (none: first archived) → after incident\_version:228/4y2vr85tz8z6@e6becd5a3a9d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some Users are unable to access Gusto
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-09-10 20:57 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-09-10 21:34 UTC
```

**6. Added: Affected components**

```diff
+ Gusto.com website, Payroll, Benefits, HR
```

**7. Added: Update** (investigating) · 2024-09-10 20:57 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2024-09-10 21:03 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (monitoring) · 2024-09-10 21:05 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (monitoring) · 2024-09-10 21:17 UTC

```diff
+ We are continuing to monitor for any further issues. Some pages are loading slowly.
```

**11. Added: Update** (resolved) · 2024-09-10 21:34 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-09-10 20:57 UTC | Major incident: Some Users are unable to access Gusto (this change) | outage |

All Gusto changes: [timeline](https://rewindex.com/company/gusto/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i19ed3989d420c3 · Markdown: https://rewindex.com/change/i19ed3989d420c3.md · JSON: https://rewindex.com/api/v1/changes/i19ed3989d420c3 · Generated 2026-10-18T02:55:25.600Z