Xero: Global: XPM - Some customers are experiencing errors or slowness when accessing client lists in Xero
Affected components: Xero Partner HubXero Partner Products & Tools - Xero Practice Manager (XPM)
Timeline of updates
- investigating
We are aware some customers are experiencing errors or slowness when accessing client lists in Xero. Our team is investigating this with urgency.
- monitoring
Our team has implemented a fix and we are currently monitoring the results.
- resolved
Our team has resolved the issue impacting customers trying to access client lists and client insights in Xero. We apologise for any inconvenience this has caused.
Within 24 hours we’ll update this page with a brief summary
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-17 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
a2d27c8b3a2ac0a6…
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Xero, started 2026-05-20 01:46 UTC, resolved after 7 min, 3 update(s).
- Title
- Global: XPM - Some customers are experiencing errors or slowness when accessing client lists in Xero
- Vendor
- Xero
- Date
- URL
- https://rewindex.com/company/xero/incidents/mgd74kfb86gc
Xero profileRecent Xero incidentsAll outages on May 20, 2026Xero in May 2026MarkdownJSON