# Xero: Global: XPM - Some customers are experiencing errors or slowness when accessing client lists in Xero

> Xero status incident “Global: XPM - Some customers are experiencing errors or slowness when accessing client lists in Xero” on 2026-05-20: impact minor (vendor’s label), 7 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/mgd74kfb86gc
Last updated: 2026-05-20T01:54:18Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-20 01:46 UTC · Resolved: 2026-05-20 01:54 UTC · Duration: 7 min
- Updates: 3 · Affected components: Xero Partner Hub, Xero Partner Products & Tools - Xero Practice Manager (XPM)
- [Vendor status page: https://stspg.io/lztn1yyj322v](https://stspg.io/lztn1yyj322v)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **investigating** 2026-05-20 01:46 UTC: We are aware some customers are experiencing errors or slowness when accessing client lists in Xero. Our team is investigating this with urgency.
- **monitoring** 2026-05-20 01:49 UTC: Our team has implemented a fix and we are currently monitoring the results.
- **resolved** 2026-05-20 01:54 UTC: Our team has resolved the issue impacting customers trying to access client lists and client insights in Xero. We apologise for any inconvenience this has caused. Within 24 hours we’ll update this page with a brief summary

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2026-05-20 01:46 UTC, resolved after 7 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/mgd74kfb86gc
- Citation: Xero, “Global: XPM - Some customers are experiencing errors or slowness when accessing client lists in Xero” (2026-05-20 01:46 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/mgd74kfb86gc (CC BY 4.0).
- Markdown link: `[Xero: Global: XPM - Some customers are experiencing errors or slowness when accessing client lists in Xero (2026-05-20)](https://rewindex.com/company/xero/incidents/mgd74kfb86gc)`


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Canonical: https://rewindex.com/company/xero/incidents/mgd74kfb86gc · Markdown: https://rewindex.com/company/xero/incidents/mgd74kfb86gc.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/mgd74kfb86gc · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:01:02.519Z