Xero: Global: Xero Mail - some customers may see bounced emails due to a third party issue
Timeline of updates
- monitoring
We're aware that customers attempting to send emails from Xero to Microsoft email inboxes (such as Outlook or hotmail) may be receiving bounced emails. This is due to the ongoing Microsoft outage which we are monitoring. We recommend users send to alternative emails where possible.
- monitoring
Microsoft have reported that they’re seeing widespread recovery but intermittent issues still remain for some. You can read the full update on Microsoft's status page.
Changes Rewindex caught on this incident
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-11-13 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
ef83f83038638a0d…Version 2 captured
In the 2026-11-13 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
dc8e5f48d1fd4881…
Impact, status and times are the vendor’s own, as last archived. View on status.xero.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Xero, started 2026-11-13 02:14 UTC, not resolved, 2 update(s); edited after publishing.
- Title
- Global: Xero Mail - some customers may see bounced emails due to a third party issue
- Vendor
- Xero
- Date
- URL
- https://rewindex.com/company/xero/incidents/ydz0wyr2jd9p
Xero profileRecent Xero incidentsAll outages on November 13, 2026Xero in November 2026MarkdownJSON