# Xero: Global: Xero Mail - some customers may see bounced emails due to a third party issue

> Xero status incident “Global: Xero Mail - some customers may see bounced emails due to a third party issue” on 2026-11-13: impact none (vendor’s label), 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/ydz0wyr2jd9p
Last updated: 2026-11-13T15:23:41Z

- Impact (vendor’s label): none
- Status: monitoring · edited after publishing
- Started: 2026-11-13 02:14 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 2
- [Vendor status page: https://status.xero.com/incidents/ydz0wyr2jd9p](https://status.xero.com/incidents/ydz0wyr2jd9p)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **monitoring** 2026-11-13 02:14 UTC: We're aware that customers attempting to send emails from Xero to Microsoft email inboxes (such as Outlook or hotmail) may be receiving bounced emails. This is due to the ongoing Microsoft outage which we are monitoring. We recommend users send to alternative emails where possible.
- **monitoring** 2026-11-13 15:14 UTC: Microsoft have reported that they’re seeing widespread recovery but intermittent issues still remain for some. You can read the full update on Microsoft's status page.

## Rewindex changes for this incident

- 2026-11-13 15:23 UTC: [Incident updated: Global: Xero Mail - some customers may see bounced emails due to a third party issue](https://rewindex.com/change/r062919fc56ac44.md)

## Cite this

Status incident (vendor impact label: none) posted by Xero, started 2026-11-13 02:14 UTC, not resolved, 2 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/xero/incidents/ydz0wyr2jd9p
- Citation: Xero, “Global: Xero Mail - some customers may see bounced emails due to a third party issue” (2026-11-13 02:14 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/ydz0wyr2jd9p (CC BY 4.0).
- Markdown link: `[Xero: Global: Xero Mail - some customers may see bounced emails due to a third party issue (2026-11-13)](https://rewindex.com/company/xero/incidents/ydz0wyr2jd9p)`


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Canonical: https://rewindex.com/company/xero/incidents/ydz0wyr2jd9p · Markdown: https://rewindex.com/company/xero/incidents/ydz0wyr2jd9p.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/ydz0wyr2jd9p · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-14T04:38:24.129Z