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Xero: Degraded Performance: US Payroll (Powered by Gusto)

Affected components: United States - Regional Products - US Payroll, powered by GustoUS Payroll, powered by Gusto

Timeline of updates

1. identified2026-09-29 20:57 UTC

   We're aware that some customers may experience errors when accessing Jobs and Contractors using US Payroll in Xero due to an issue on Gusto's side. Gusto have identified the cause and currently working on a fix.

2. monitoring2026-09-30 01:35 UTC

   Gusto has implemented a fix and we are currently monitoring the results.

3. resolved2026-09-30 03:36 UTC

   Gusto has advised that they have resolved the issue.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Xero profile · Recent Xero incidents · Markdown · JSON