# Xero: Degraded Performance: US Payroll (Powered by Gusto)

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-29 20:57 UTC · Resolved: 2026-09-30 03:36 UTC · Duration: 6.6 h
- Updates: 3 · Affected components: United States - Regional Products - US Payroll, powered by Gusto, US Payroll, powered by Gusto
- [Vendor status page: https://stspg.io/1wqzfgksnh0x](https://stspg.io/1wqzfgksnh0x)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **identified** 2026-09-29 20:57 UTC: We're aware that some customers may experience errors when accessing Jobs and Contractors using US Payroll in Xero due to an issue on Gusto's side. Gusto have identified the cause and currently working on a fix.
- **monitoring** 2026-09-30 01:35 UTC: Gusto has implemented a fix and we are currently monitoring the results.
- **resolved** 2026-09-30 03:36 UTC: Gusto has advised that they have resolved the issue.


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Canonical: https://rewindex.com/company/xero/incidents/1fjdvrrsm0pq · Markdown: https://rewindex.com/company/xero/incidents/1fjdvrrsm0pq.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/1fjdvrrsm0pq · Generated 2026-10-18T10:40:04.573Z