Xero: Global: Xero - some customers may be experiencing issues in Xero
Xero reported a major global incident affecting Xero Platform and Settings: some customers encountered slowness, errors and unavailable features when accessing or using Xero. It ran from 2026-07-24 01:59 UTC to 2026-07-24 03:02 UTC (1 h 3 min). Xero attributed the issue to a product release and restored service through a rollback.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Xero Platform and Settings
Timeline of updates
- identified
We are aware some customers trying to access Xero are experiencing slowness or errors. Our team is investigating this with urgency
- monitoring
Our team has implemented a fix and we are currently monitoring the results.
- resolved
Our team has resolved the issue impacting customers trying to navigate and use Xero. We apologise for any inconvenience this has caused. A product release caused some features in Xero to become unavailable, and a rollback has restored service.
Rewindex changes for this incident
- Major incident: Global: Xero - some customers may be experiencing issues in Xero 2026-07-24 01:59 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Xero profile · Recent Xero incidents · Markdown · JSON