# Xero: Global: Xero - some customers may be experiencing issues in Xero

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-24 01:59 UTC · Resolved: 2026-07-24 03:02 UTC · Duration: 1.1 h
- Updates: 3 · Affected components: Xero Platform and Settings
- [Vendor status page: https://stspg.io/ky261d9tzlpz](https://stspg.io/ky261d9tzlpz)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Summary

Xero reported a major global incident affecting Xero Platform and Settings: some customers encountered slowness, errors and unavailable features when accessing or using Xero. It ran from 2026-07-24 01:59 UTC to 2026-07-24 03:02 UTC (1 h 3 min). Xero attributed the issue to a product release and restored service through a rollback. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-07-24 01:59 UTC: We are aware some customers trying to access Xero are experiencing slowness or errors. Our team is investigating this with urgency
- **monitoring** 2026-07-24 02:34 UTC: Our team has implemented a fix and we are currently monitoring the results.
- **resolved** 2026-07-24 03:02 UTC: Our team has resolved the issue impacting customers trying to navigate and use Xero. We apologise for any inconvenience this has caused.  A product release caused some features in Xero to become unavailable, and a rollback has restored service.

## Rewindex changes for this incident

- 2026-07-24 01:59 UTC: [Major incident: Global: Xero - some customers may be experiencing issues in Xero](https://rewindex.com/change/i56902445104427.md)


---
Canonical: https://rewindex.com/company/xero/incidents/gvkcwlnvp1sd · Markdown: https://rewindex.com/company/xero/incidents/gvkcwlnvp1sd.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/gvkcwlnvp1sd · Generated 2026-10-18T12:43:29.182Z