Changes / Xero / Global: Xero - some customers may be experiencing issues in Xero
Xero: Major incident: Global: Xero - some customers may be experiencing issues in Xero
Summary
Xero reported a major global incident affecting Xero Platform and Settings: some customers encountered slowness, errors and unavailable features when accessing or using Xero. It ran from 2026-07-24 01:59 UTC to 2026-07-24 03:02 UTC (1 h 3 min). Xero attributed the issue to a product release and restored service through a rollback.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Global: Xero - some customers may be experiencing issues in Xero
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After: major
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After: resolved
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After: 2026-07-24 01:59 UTC
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After: 2026-07-24 03:02 UTC
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After: Xero Platform and Settings
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After: We are aware some customers trying to access Xero are experiencing slowness or errors. Our team is investigating this with urgency
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After: Our team has implemented a fix and we are currently monitoring the results.
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After: Our team has resolved the issue impacting customers trying to navigate and use Xero. We apologise for any inconvenience this has caused.
A product release caused some features in Xero to become unavailable, and a rollback has restored service.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Global: Xero - some customers may be experiencing issues in Xero (this change) Xero reported a major global incident affecting Xero Platform and Settings: some customers encountered slowness, errors and unavailable features when accessing or using Xero. It ran from 2026-07-24 01:59 UTC to 2026-07-24 03:02 UTC (1 h 3 min). Xero attributed the issue to a product release and restored service through a rollback. | Major incident |