# Xero: Major incident: Global: Xero - some customers may be experiencing issues in Xero

**Summary:** Xero reported a major global incident affecting Xero Platform and Settings: some customers encountered slowness, errors and unavailable features when accessing or using Xero. It ran from 2026-07-24 01:59 UTC to 2026-07-24 03:02 UTC (1 h 3 min). Xero attributed the issue to a product release and restored service through a rollback. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-24 01:59 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/ky261d9tzlpz](https://stspg.io/ky261d9tzlpz)
- [Company: Xero](https://rewindex.com/company/xero.md)
- Versions: before (none: first archived) → after incident\_version:223/gvkcwlnvp1sd@63987f0c61ae
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Global: Xero - some customers may be experiencing issues in Xero
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-24 01:59 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-24 03:02 UTC
```

**6. Added: Affected components**

```diff
+ Xero Platform and Settings
```

**7. Added: Update** (identified) · 2026-07-24 01:59 UTC

```diff
+ We are aware some customers trying to access Xero are experiencing slowness or errors. Our team is investigating this with urgency
```

**8. Added: Update** (monitoring) · 2026-07-24 02:34 UTC

```diff
+ Our team has implemented a fix and we are currently monitoring the results.
```

**9. Added: Update** (resolved) · 2026-07-24 03:02 UTC

```diff
+ Our team has resolved the issue impacting customers trying to navigate and use Xero. We apologise for any inconvenience this has caused.  A product release caused some features in Xero to become unavailable, and a rollback has restored service.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-24 01:59 UTC | Major incident: Global: Xero - some customers may be experiencing issues in Xero (this change) | outage |

All Xero changes: [timeline](https://rewindex.com/company/xero/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i56902445104427 · Markdown: https://rewindex.com/change/i56902445104427.md · JSON: https://rewindex.com/api/v1/changes/i56902445104427 · Generated 2026-10-18T03:33:59.199Z