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Xero: AU: Customers are experiencing errors when using Activity Statement Prefill

Affected components: Australia - Regional Products - Tax Reporting - BAS, TPARTax Reporting - BAS, TPAR

Timeline of updates

1. identified2026-09-07 23:46 UTC

   We’re aware that some customers are experiencing errors when using Activity Statement Prefill. We’re working with the ATO to identify the cause and will provide an update when we have more information.

2. identified2026-09-08 03:58 UTC

   We're continuing to work with the ATO on this issue, who are investigating on their end. Customers can still file Activity Statements to the ATO.

3. monitoring2026-09-08 06:41 UTC

   The ATO have implemented a fix and we are currently monitoring the results.

4. resolved2026-09-08 07:07 UTC

   The ATO have resolved the issue impacting customers retrieving Activity Statement Prefill. We apologise for any inconvenience this has caused.

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