# Xero: AU: Customers are experiencing errors when using Activity Statement Prefill

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-07 23:46 UTC · Resolved: 2026-09-08 07:07 UTC · Duration: 7.4 h
- Updates: 4 · Affected components: Australia - Regional Products - Tax Reporting - BAS, TPAR, Tax Reporting - BAS, TPAR
- [Vendor status page: https://stspg.io/l5jrc5dl16yj](https://stspg.io/l5jrc5dl16yj)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **identified** 2026-09-07 23:46 UTC: We’re aware that some customers are experiencing errors when using Activity Statement Prefill. We’re working with the ATO to identify the cause and will provide an update when we have more information.
- **identified** 2026-09-08 03:58 UTC: We're continuing to work with the ATO on this issue, who are investigating on their end. Customers can still file Activity Statements to the ATO.
- **monitoring** 2026-09-08 06:41 UTC: The ATO have implemented a fix and we are currently monitoring the results.
- **resolved** 2026-09-08 07:07 UTC: The ATO have resolved the issue impacting customers retrieving Activity Statement Prefill. We apologise for any inconvenience this has caused.


---
Canonical: https://rewindex.com/company/xero/incidents/q54pdqyltcq4 · Markdown: https://rewindex.com/company/xero/incidents/q54pdqyltcq4.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/q54pdqyltcq4 · Generated 2026-10-18T09:46:34.246Z